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Owned and operated by Sustainable Livingly, our team is happy to answer questions about your wellness journey.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by an estimated transit time of 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space or needs, please refer to our Return Policy page for complete details on how to initiate a return.
Can I exchange an item for a different model?
We are happy to help with exchanges within the return window. Simply contact our team with your order number and the item you would like instead, and we will walk you through the process.
How do I choose between a massage chair and a red light therapy mat?
Massage chairs are designed to support full-body relaxation through targeted pressure and kneading, while red light therapy mats offer a different kind of restorative experience. Our team can help you find the right product based on your wellness goals and available space.
Do your infrared saunas require special installation?
Most of our infrared saunas are designed for straightforward home assembly with standard household outlets. Outdoor traditional saunas may have specific placement and ventilation considerations. We recommend reviewing the product details or contacting us for guidance before purchasing.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our wellness team aims to answer every inquiry within one business day so you are never left waiting.
Secure and Private
Your personal information is protected with industry-standard encryption throughout every interaction.
Thoughtful Guidance
We help you find the right massage chair, sauna, or therapy mat based on your space and wellness goals.
30-Day Returns
If a product is not the right fit, our return process is straightforward and backed by our return policy.
